Queen's Cleaning & Janitorial Services  P.O. Box 934 Richmond, VA  23218
804.672.7887  
info@queenscleaning.net
Copyright © 2010  Queen's Cleaning  & Janitorial Services  All Rights Reserved.
Website designed by:  
Excelsior Enterprise Solutions
Who Provides The Cleaning Supplies?
We will always provide the supplies.   Unless you have a special request, in which case we
may or may not ask you to supply the desired supplies or equipment.

Will The Cleaning Service Come At The Same Time of Day Every Time?
It is possible that we will not be at your home at the same time of day every scheduled
service day.  If you have a special time requirements, please let us know and we will note
that on our schedule and call if there is a problem.  

Do I need To Do Anything Before The Cleaning Service Arrives?
It is best that all personal items and valuables are put away before we arrive.  If you don't
have a chance to pick up before we come, we will always do our best.  If you want us to pick
up every time we come to clean, please be sure to let us know so that we can schedule extra
time and give you an accurate quote.

Do I Have To Give Queen’s Cleaning & Janitorial Services A Key?
No, you don’t have to give us a key.  Please contact us to discuss other arrangements.   
Keep in mind that we keep all clients keys secure at all times.

What happens if I need to cancel at the last minute?
We typically require 24 hours notice for cancellation, except in emergency circumstances
such as illness etc.  Should you need to cancel with less than 24 hours notice we charge a $25
cancellation fee.

What Happens If I forget You're Coming, and You Don't Have a Key To My Home?
If we are locked out on your day of service, we do have a $25.00 "Lock-Out" fee.   This is a
minimal fee that is in place to cover the cost of transportation and employee's time.

What Should I Do If I Notice That Something Was Missed During My Cleaning?
Please let us know immediately if something was missed during your cleaning.   We try very
hard, but sometimes we do make a mistake.  We guarantee our services, so we will return to
correct the problem at no additional charge.  If it is something small, please contact us so we
can correct it for our next visit.  
RESIDENTIAL FAQ's